IVR/TELEPHONY VOICEOVER COACHING
“Hello, and welcome to telephony voiceover coaching with Anne Ganguzza. Your call is important to us, and will be answered in the order it was received.” According to the Small Business Association, there are currently 30.2 million registered small businesses in the U.S., and each of these businesses has a phone system in need of a professionally-trained voiceover talent to keep customers engaged and connected.
WHAT IS IVR/TELEPHONY/ON-HOLD VOICE OVER?
Every company, whether large or small, has a phone number. Even chat, text and email giants like Google or GoDaddy offer a phone number for customer support, and these systems are increasingly reliant upon automated voiceover talent. Each company needs a voice that will greet & guide, provide an empathetic ear, and match a brand’s style and tenor.
BECOME A SUCCESSFUL PHONE VOICE
Once upon a time, I was an installer of early VoIP systems. Clients would ask me to record their on-hold greetings and automated messaging, using a mix of professional sound and relatable style that proved career-launching! So trust me when I say that I know telephony. I’ll teach you how to develop a sound that will attract buyers in an industry I truly love. We’ll work on precise techniques for on-hold phone messaging, controlled measures for landing detailed instructions during automated menus, and so much more!