IVR / TELEPHONY VOICE OVER COACHING
“Hello, and welcome to telephony voiceover coaching with Anne Ganguzza. Your call is important to us, and will be answered in the order it was received.” According to the Small Business Association, there are currently 30.2 million registered small businesses in the U.S., and each of these businesses has a phone system in need of a professionally-trained voiceover talent to keep customers engaged and connected.
WHAT IS IVR / TELEPHONY / ON-HOLD VOICE OVER?
Every company, whether large or small, has a phone number. Even chat, text and email giants like Google or GoDaddy offer a phone number for customer support, and these systems are increasingly reliant upon automated voiceover talent. Each company needs a voice that will greet & guide, provide an empathetic ear, and match a brand’s style and tenor.
We'll coach using ipDTL, a premier audio technology which allows us to connect directly and stream studio-quality sound from anywhere.
Becoming proficient in ipDTL will allow you to work with a wide range of clients, and give you access to the types of technology that will significantly boost your voiceover business.
Telephony encompasses the field of telecommunications technology services for voice and data transmission.
I’ll teach you the necessary essential vocabulary required by articulate voiceover talent working in this genre. You’ll be prepared for IVR, VoIP, messaging, voicemail and more!
Pressing prompts on an automated phone system can leave consumers cold and dissatisfied, but a great voice can help people feel calm and assured during a complex process. Your voice will need to de-escalate frustration and elevate a caller’s mood while helping them navigate a business and its communications structure. I’ll prepare you to be an on-hold superhero, a messaging genius and a prepared automation narrator.
BECOME A SUCCESSFUL PHONE VOICE
Once upon a time, I was an installer of early VoIP systems. Clients would ask me to record their on-hold greetings and automated messaging, using a mix of professional sound and relatable style that proved career-launching! So trust me when I say that I know telephony. I’ll teach you how to develop a sound that will attract buyers in an industry I truly love. We’ll work on precise techniques for on-hold phone messaging, controlled measures for landing detailed instructions during automated menus, and so much more!
Let's get your voice message-ready!
- Anne Ganguzza
WHY WORK WITH ANNE?
You’ve already heard her voice! If you’ve called a business in the last ten years, you’ve most likely been walked through a prompt or two by Ms. Ganguzza and her solid, pro sound. She got her start in telephony, and excels in the medium, working with clients to create comfortable walk-throughs of their systems and students to develop bookable phone personalities.