eLearning REFRESH

48 BUSINESS HOURS notice is required to change or cancel an appointment time, and should be done online by signing into your account.

For example, to cancel an 11:00 am Tuesday appointment, please cancel or reschedule by 11:00 am the Friday prior to avoid paying a full cancellation fee.

Appointments that are canceled without 48 business hours notice will be subject to payment of 100% of the professional fee structure.  

Individual sessions rescheduled more than 3 times will be canceled and are non-refundable. Sessions not redeemed after one year from the date of purchase will be canceled and are non-refundable.

If an emergency arises and you are unable to cancel or reschedule via the online system, please email anne@anneganguzza.com and include the date and time of your original session booking.

Please hold questions about our work for session times. If you have a brief, time-sensitive concern, the best way to get in touch with me outside our scheduled session time is via email at anne@anneganguzza.com. If your concern is more than a brief one, I may suggest scheduling an appointment to fully address your needs. Please don't be offended - it's just me keeping track of my time (and helping others do the same!).   

While you may email me questions, I am a full-time working talent, and will do my best to get back to you as soon as possible.

If you cannot email, you may call me at 949-630-3208 during normal business hours of 9am-5pm PST. Excepting emergencies, I am unavailable before 9 am on weekdays or after 8 pm on weekdays. 

Demo Production - If you’re not satisfied with your demo, you may request a full refund on production services (cost of session fees will be deducted from refund). Demos purchased through a package include non-refundable session fees. Please note: demo production refunds are available before release of your finalized product only; once your final product has been released to you, refunds are unavailable. Demo refunds are only available within 1 year of initial purchase.

Coaching Sessions & Classes - All session fees are non-refundable. This includes sessions purchased as part of a demo package, which will be deducted from any refunds requested on demo production services. Individual sessions rescheduled more than 3 times will be canceled and are non-refundable. Sessions not redeemed after one year from the date of purchase will be canceled and are non-refundable.