Sessions may be pre-purchased and used at any time within the calendar year in which they are purchased.
CANCELLATION & RESCHEDULING
24 BUSINESS HOURS notice is required to change or cancel an appointment time, and should be done online via the MY BOOKINGS area of anneganguzza.com.
For example, to cancel an 11:00 am Monday appointment, please cancel or reschedule by 11:00 am the Friday prior to avoid paying a full cancellation fee.
Appointments that are cancelled without 24 BUSINESS HOURS notice will be subject to payment of 100% of the professional fee structure.
If an emergency arises and you are unable to cancel or reschedule via the online system, please email firstname.lastname@example.org and include the date and time of your original session booking.
Questions outside of session times
Please hold questions about our work for session times. If you have a brief, time-sensitive concern, the best way to get in touch with me outside our scheduled session time is via email at email@example.com. If your concern is more than a brief one, I may suggest scheduling an appointment to fully address your needs. Please don't be offended - it's just me keeping track of my time (and helping others do the same!).
While you may email me questions, I am a full-time working talent, and will do my best to get back to you as soon as possible.
If you cannot email, you may call me at 949-630-3208 during normal business hours of 9am-5pm PST. Excepting emergencies, I am unavailable before 9 am on weekdays or after 8 pm on weekdays.
Please sign up for my Coaching List to stay current with scheduling + content: https://www.anneganguzza.com/get-updates
Policies regarding booking services and demo production via Anne Ganguzza Productions:
COACHING SESSIONS & CLASSES - All coaching session fees and class fees are NON-REFUNDABLE. This includes sessions purchased as part of a demo package, which will be deducted from any refunds requested on demo production services.
DEMOS - If we’re unable to create a demo that you’re satisfied with, you may request a FULL REFUND on production services (cost of session fees will be deducted from refund). Demos purchased through a package include NON-REFUNDABLE coaching session fees. Refunds are available before release of your finalized product; once released to you, all refunds are unavailable.